Overview
We want you to be satisfied with your purchase. However, due to the custom nature of many of our products, our return policy is limited.
Eligible Returns
We accept returns or replacements only if:
- The item is defective or damaged
- The wrong product was delivered
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized jerseys
- Bulk orders (unless defective)
- Items that have been worn, washed, or used
Reporting an Issue
To request a return or replacement:
- Contact us within 48 hours of delivery
- Provide:
- Order number
- Description of the issue
- Photos of the product
📧 support@xtreamactivewear.com
Resolution Process
Once your request is reviewed, we may:
- Offer a replacement
- Issue a refund (if applicable)
- Provide store credit
Refund Processing
If approved:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days
Shipping Costs
Return shipping may be covered only if the issue is our fault
Original shipping fees are non-refundable
